5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but too often do not because of a lack of ongoing excellent management processes.
Security guard companies are unlike any vendor a home manager usually hires. If you employ a painter, then you are able to see whether they are doing their jobs by looking at the walls. However, when you employ a security guard company, how often can you determine if the protector company is doing their job which includes running background checks and drug screenings, providing good training to your guards, and efficiently monitoring and supervising your guards. In most instances they probably are, but it is crucial to implement a system of verification and quality management to make sure that problems connected with the deficiency of performing these jobs don’t start to occur.
In this guide we’ll discuss five (5) simple actions to enhancing your security guard service and attaining everything you imagine as your perfect keyholding hertfordshire.
Screen Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they could start working as security guards. If your state is one of these states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security provider and inquire does it seem adequate.
It is also the security guard company performing background and drug screenings on all your guards until they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another superb method to display if the protector is a good match for your house is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue will tell you a lot on what to expect from that guard and it provides you a chance to ask another guard if you think it is necessary.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces every guard to the company itself, in many cases the guard’s orientation to his assigned property isn’t quite as complete. We call the orientation to the assigned property”Site Specific Training”. Find out what your site specific training looks like:
• Can it occur at your premises?
• How long is each officer trained?
• How long can the security company double bank? (Double banks is the process of having a veteran guard working in precisely the exact same time as the new guard.)
Determine the answer to each of these questions and make certain they fit with what you believe is sufficient. You should even think about sitting in on your security guard business’s orientation and also your site special training to acquire an understanding of what goes on preparing a guard to operate in your premises.
Protect supervision is one of the more important factors of very good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel their job isn’t significant and they start to find themselves as not as a part of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how can your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two methods of remote oversight that prove most successful are:
If your guards are required to make rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are in your premises. These monitoring systems permit the security guard company to track the log and time the activity of the guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of these reports.
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the security guard provider provides a method of making certain each guard is safe and alert. By having guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out just what is happening with your security as you are not there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to make sure they know their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Remember, when choosing a security consultant be confident the consultant isn’t actually a security guard company. If so, your audit is guaranteed to turn up problems with your current security guard company.